Delete your MatFlow account

You can delete your MatFlow account and all associated data directly from within the app, or by contacting us at support@bjjmatflow.com.

How to delete your account in the app

1. Sign in to your MatFlow account at bjjmatflow.com
2. Go to Settings or Billing in the left sidebar
3. Scroll to the bottom and click “Delete my account”
4. Type DELETE to confirm
5. Your account and all associated data are permanently and automatically deleted immediately

Deletion is immediate and automatic — there is no manual review step. Once you confirm, your account and all associated data are permanently and automatically deleted immediately.

What gets deleted

• Your account and login credentials
• All techniques, sessions, and game maps you have created
• All media files (photos and videos) attached to your techniques
• Your subscription information (your Stripe subscription will also be cancelled)

Deletion is permanent and immediate. There is no recovery period.

What is retained

• Anonymous aggregated usage statistics that cannot be linked to your account
• Any feedback you submitted may be retained for up to 30 days

Request deletion by email

If you are unable to access the app, email support@bjjmatflow.com with the subject line “Account deletion request” and your registered email address. We will delete your account within 7 days.

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